EMT Practice Test

1. Question Content...

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Question1: Universal Containers has successfully implemented a large Service Cloud rollout for their national call center
3 months ago. One of their largest customer accounts, United Automotive, has over 15,000 open cases. Agents are now having trouble opening new cases for United Automotive. When they try to create a case, the following Error messages appear for them UNABLE_TO_LOCK_ROW They notice that this only occurs for the United Automotive account. If they try to save the case again it will usually work, but the problem seems to be happening more and more often. What option should the Architect recommend?

Question2: For the Universal Containers Commercial and Consumer support departments, having access to Activities for Contacts with which they interact is important. Commercial support users should not see Consumer Accounts/Contacts and Consumer support users should not see Commercial Accounts/Contacts. Assuming the Organization-Wide Default for Activities is set to "Controlled by Parent" what is the minimum level of Sharing access a support user would need to Accounts/Contacts to view associated Activities?

Question3: Which two options are available to share a Report or Dashboard folder with other users in the Organization?
Choose 2 answers

Question4: Universal Containers has a custom object to maintain Job information with a private sharing model. The Delivery group is distributed through the Role Hierarchy based on geography. As the Delivery group often collaborates on Jobs, all users in the Delivery profile required View access to all Job records. In special case, the Delivery user who owns a job must be able to grant a Product Development user access to a Job record.Which two platform features can be used to support these requirements?
Choose 2 answers

Question5: Universal Containers has two custom objects: Job and Job Interview. The Job Interview object has a lookup relationship to Job. Both objects are set to Private in sharing settings. The HR team will own all Job and Job Interview records. They have asked their Salesforce Architect to automatically share the Job Interview when the Interviewer (lookup to user record) has been populated. The interviewer can be from any department. What method should the Architect use to achieve this requirement?

Question6: Universal Containers is creating a custom Visualforce page to allow users to edit contact records. The developer has used an apex:outputField for the Phone field on the contact object. What is the expected behavior if a user without field-level security accesses the Visualforce page?

Question7: Universal Containers has requirement for the Architect to develop Apex Managed Sharing code for the custom Job object. The sharing settings for the Job object are set to Private.
When assigning access level for the record, which two lines of code will cause a DML exception on insert to the database?
Choose 2 answers

Question8: Universal Containers has a requirement to share Accounts automatically to the users at a field office. They currently have the following setup in their environment:
Accounts are set to Private in the Org-Wide Default.
The field office is specified by a lookup in the account object.
There are 400 field offices.
The users in each field office are managed using public groups.
Based upon a lookup relationship field on the Account, how should the Architect meet their requirement?

Question9: Universal Containers is implementing a community of High-Volume Community users. Community users should be able to see records associated to their Account or Contact record. The Architect is planning to use a Sharing Set to provide access to the records. When setting up the Sharing Set, certain objects are not available in the list of Available Objects. Which two reasons explain why an object is excluded from the list of Available Objects in a Sharing Set?

Question10: Universal Containers regularly uploads large amounts of parent and child records into Salesforce to maintain integrations with other systems that update their data in scheduled batches or continuously in real time. Which
2 situations may pose a risk of producing locking errors? Choose 2 answers

Question11: Universal Containers has Public Read Only sharing settings on the Opportunity object. What Opportunity access options can the user see while adding account team members to the Account?

Question12: There is a custom object, Job, that has OWD set to "Private". It contains extremely private information that should only be available to the record owner and the hiring manager that is associated through a user Lookup field on the object.
What is the best solution to grant access?

Question13: Universal Containers is updating its Organization-Wide Sharing Settings for the Account Object from a
"Public Read/Write" model to a "Private" model, so that they can hide certain national accounts from sales reps and sales managers. These national accounts should only be accessible by sales directors and above.
Universal Container's Role Hirerarchy matches its organizational hierarchy.
Which two options should the Architect consider when designing the solution?
Choose 2 answers

Question14: Universal Containers has set the Org-Wide Sharing Default for Accounts to Private and has created some sharing rules to extend access based on certain data access policies. An architect has been asked to review access to a certain set of key customer accounts.
How might this review be conducted?

Question15: Universal Containers has a Private Sharing Model for the Opportunity object. Sales Rep A at Universal Containers created the Opportunity record and then transferred ownership of the Opportunity record to Sales Rep B.
Both Sales Rep A and B have the same role in the Role Hierarchy.What access will Sales Rep A have to the Opportunity after the transfer?

Question16: A dummy user at Universal Containers owns more that 10,000 lead records. The system assigned all these leads to a dummy user. This is causing performance issues whenever role hierarchy changes. Which two options should be recommended to improve performance?
Choose 2 answers.

Question17: Which two options can help mitigate the risks of import failures associated with large-volume bulk data loads?
Choose 2 answers.

Question18: Universal Containers (UC) has requirement to expose a web service to their business partners. The web service will be used to allow each business partner to query UC's Salesforce instance to retrieve the status of orders.
The business partner should only be allowed access to orders for which the business partner is the fulfillment vendor. The Architect does not want the business partners to utilize the standard APIs and would prefer a custom API be developed. Which three design elements should the Architect consider in order to ensure the data security of the solution?
Choose 3 answers.

Question19: Universal Containers has developed Apex code to manually create AccountShare records to grant specific users access to individual Accounts.What must the Architect do to ensure the AccountShare records are not deleted when the owner of the Account is changed?

Question20: What feature in Salesforce is needed to restrict access to a custom object that has Public Read/Write access?

Question21: Universal Containers has developed an AppExchange managed package for their distribution partners, which required a private key to be generated for each partner and used by the code. Universal Containers support representatives must be able to access the private key value to debug connection issues, but it must not be possible for the partner to access the value.
How can the Architect best support this requirement?

Question22: Which three advanced tools can Salesforce enable for large-scale role hierarchy realignments in organizations with large data volumes?
Choose 3 answers.

Question23: At Universal Containers, the Sales VP likes to re-assign Opportunity Teams every six months. Each Opportunity Team has the following resources:
- AE (owner)
- Sales Engineer
-Vertical Overlay
- Sales Ops
What should the Architect use to re-assign Opportunity Team members so they have access to the appropriate Opportunity records?
Choose one answer:

Question24: How should the Architect ensure that object-level security is enforced within a custom Visualforce application that uses a standard Apex controller on the Lead object?

Question25: Which features does Salesforce provide for restricting login access to the application?
Choose 2 answers.

Question26: Universal Containers (UC) has a requirement to expose a web service to their business partners. The web service will be used to allow each business partner to query UC's Salesforce instance to retrieve the status of orders. The business partner should only be allowed access to orders for which the business partner is the fulfillment vendor. The Architect does not want the business partners to utilize the standard APIs and would prefer a custom API be developed. Which three design elements should the Architect consider in order to ensure the data security of the solution?
Choose 3 answers

Question27: Universal Containers has set Opportunity Sharing to Private with Opportunity Teams enabled. Which three options can change the Owner of the Opportunity?
Choose 3 answers.

Question28: Universal Containers has a private sharing model on Accounts. Apex Managed Sharing is required to share certain account records with all users who are assigned to a specific Role in the Role Hierarchy. What should be the recommended way for the Architect to implement this?

Question29: How should the Architect ensure that OBJECT-LEVEL SECURITY is enforce within a custom Visualforce application that was a standard Apex controller on the Lead object?

Question30: In order to comply with Regulatory Requirements, Universal Containers must store sensitive customer information on-premise. Universal Containers would like this on-premise information to be accessible from Salesforce. What technology can Universal Containers use to achieve this?

Question31: Universal Containers has created a custom Sales Operations profile with read and edit access to the Category field on a custom object. There is a new requirement that 3 of the 100 users assigned to the Sales Operations Profile should have read-only access to the Category field.
How can the Architect support this request?
Choose one answer:

Question32: A sales representative at Universal Containers needs assistance from specific product managers when selling certain deals. Product managers do not have access to opportunities they don't own, as the sharing model is Private, but need to gain access when they are assisting with a specific deal. How can an Architect accomplish the requirement?

Question33: Universal Containers has a set of Account Management users that should only see Accounts once the Account becomes a customer. The Type field on the Account identifies whether the Account is a Prospect, Customer, Partner or Other. Which two methods could an Architect use to enable this sharing requirement, assuming a private sharing model for Accounts?
Choose 2 answers.

Question34: Universal Containers has the following requirements:
1. A custom Loan object requires Org-Wide Defaults set to Private.
2. The owner of the Loan record will be the Loan Origination Officer.
3. The Loan record must be shared with a specific Underwriter on a loan-by-loan basis.
4. The Underwriters should only see the Loan records for which they are assigned.
What should the Architect recommend to meet these requirements?

Question35: Universal Containers has created a Reimbursement Custom Object to capture requests for reimbursement of expenses related to office supplies. The Reimbursement requests are sometimes sensitive and the Team Leads should not have access to the Reimbursement records submitted by the Users in the Call Center Agent role.
The Director of Support will require access to all Reimbursement records. The role hierarchy is set as follows:
Call Center Agent role reports to Team Lead role, which Reports to the Director of Support. Which steps would the Architect take to ensure proper sharing in this Role Hierarchy structure assuming Private Sharing Setting for the Reimbursement Object?

Question36: The Collections department at Universal Containers uses Salesforce to track its efforts. All Invoices and invoice line items are store in salesforce. Invoice line item object details, such as quantity and extended amount, should be summarized at the invoice object level, and all users who can see a given invoice should always see all invoice line items. Without leveraging Apex code, how should an Architect create the relationship between the Invoice object and the Invoice Line Item object?

Question37: What is the security vulnerability in the following code snippet?
<apex:form>
<apex:commandButton rerender="outputIt" value="Update It"/>
<apex:inputText value="{ !myTextField}"/>
</apex:form>
<apex:outputPanel id="outputIt">
Value of myTextField is <apex:outputText value="{!myTextField}" escape="false"/>
</apex:outputPanel>

Question38: Universal Containers has the following requirements:
The Commercial Account and Consumer Account support departments should not collaborate.
The Commercial and Consumer sales users roll up to the same VP of Sales, but there should be no collaboration between sales departments.
The Commercial sales department should share its customers with the Commercial support department.
The Consumer sales department shares its customers with the Consumer support department.
The Commercial and Consumer support departments roll up to the same Support Director.
The sales departments will remain the Account Owner for the Accounts that they sell to.
What is the recommended Org-Wide Sharing Default for Accounts, and how would the Architect enable proper Commercial and Consumer Sales to Support Account Sharing for this scenario?

Question39: The architect at Universal Containers would like to prevent users from editing encrypted fields. Assuming no customizations are implemented, which two options should the Architect choose to support the requirement?
Choose 2 answers

Question40: The Architect at Universal Containers has created a List View to show all open Opportunities that were created in the last month, and would like to make this list view visible to certain groups of users. Which two options are available to the Architect for sharing the List View?

Question41: Universal Containers has enabled External Default Sharing and wants to allow for external users to have the External Sharing Default set to Public Read-Only for a custom object. Which two options are valid Internal Default sharing settings for the custom object?

Question42: Which are two valid use cases for programmatic sharing?
Choose 2 answers.

Question43: Which two options provide implicit record access to users?
Choose 2 answers

Question44: Universal Containers has a junction object called "Job Production Facility". With 2 master-detail relationships to the Job and Production Facility custom objects. Both master records have a private sharing model. What statement is true if a user's profile allows access (Create/Read) to the Job, but no access to the Production Facility Object?

Question45: Which three areas should the Architect review in order to increase performance of "Record Access" and
"Sharing" calculations?
Choose 3 answers.

Question46: Universal Containers has created a custom object to store highly confidential client relationship data with Private sharing settings. Which two options would an Architect choose to ensure access only to the record owner and the administrator?
Choose 2 answers.

Question47: When writing test methods, what functionality is verified by the system method"runAs()"?

Question48: Universal Containers does not want the Users in the Custom Sales Department Profile to be able to delete Opportunities. How would the Architect prevent a certain set of users from deleting Opportunities?

Question49: A Sales Rep at Universal Containers wants to create a dashboard to see how his sales numbers compare with his peers.Assuming a Private model, which two permissions would the Sales Rep need to meet this requirement?

Question50: Which two options are available to share Report or Dashboard folder with other users in the Organization?
Choose 2 answers